PAYMENTS & SHIPPING

I HAVE ORDERED HAIR.  HOW DO I INSTALL IT?

If you do not know how to install the laces, we recommend visiting one of our Luxeal approved stylists or a stylist of similar calibre.

HOW LONG DO I NEED TO WAIT FOR DELIVERY?

Allow up to 7 days for UK delivery. Worldwide delivery takes up to 15 days depending on Customs

DOES LUXEAL GUARANTEE DELIVERY TIME

For orders based in the UK, we guarantee the exact delivery time. Luxeal cannot guarantee the exact delivery time for international orders. Due to the post office management of packages, shipping times are only estimates.

HOW DO I TRACK MY ORDERS?

Once your order is placed you will receive a tracking code. This tracking code can be viewed on Royal Mail’s website.

Does Luxeal guarantee delivery time? How do I track my order? Do you deliver to your partner stylists?

Once your order is placed you will receive a tracking code. This tracking code can be viewed on Royal Mail’s website. If you are ordering hair to one of our stylist partners, we can deliver.

What is Virgin Hair?

Virgin hair can be described as hair which is 100% unprocessed this means it hasn’t been coloured/dyed, bleached, chemically treated, straightened or waved.

With Luxeal, am I buying human hair?

All of Luxeal’s hair is 100% virgin human hair.

How many bundles of hair will I need for a full head?


This depends on the style you are going for. In most cases we recommend 3 bundles of hair for 8 to 22 inches and 4 bundles for 24 inches and longer”.

How long does Luxeal Hair Extension last?

Luxeal hair is of the highest quality and it should last approximately 2 years if it is properly maintained and care for. This also varies with usage.

Does Luxeal sell wigs?

No, we do not currently stock wigs. However, we have made some wigs for a few of our highly valued clients. Subscribe to our mailing list to keep up to date with the latest developments in our product offering.

If you wish to make a wig using our hair you will need a lace closure/ frontal plus the some virgin hair to go with it. See above for the recommended amount required for natural full head of hair.

Can I swim with hair extensions?



Yes, with many hair extensions you can, you should wear a swimming cap though as chlorine and salt water can dry hair out, but as long as you wash the hair thoroughly with moisturizing shampoo and a balsam conditioner after swimming

AFTERCARE

Can I dYe or colour hair from Luxeal.

All our hair is real human hair and can be dyed as such. The 613 product line is best for dyeing hair. If you are not experienced in dyeing hair, please consult a professional colourist.

How do I comb the hair?

Combing the hair depends on the style. For straight hair: Use a wide-tooth comb. Start with combing the end first, the body, and lastly, the root to the end.

Never attempt to comb from the root to the end directly. It will result in untimely shedding. Our product has been designed for longevity. Please adhere to this.
For Wavy or Curly Hair: Comb the end first and make use of your fingers mostly in doing the rest.

PAYMENT

How do I USE A REFFERAL CODE?

Go to ‘shopping cart page’ and press ‘check out’ button to start processing of checkout.

And at the second step of the checkout process, (after login and before Billing and Shipping) copy your coupon code and paste it in the blank of “Discount Coupon” area. And then scroll down the page, choose next to proceed

How do I pay for this hair?

You can pay using Pay Pal. Pay Pal also allows a pay by credit/debit card option.

What is your refund policy?

Due to hygiene our policy is not to accept refunds. However, we will treat all inquiries on a case by case basis. Please ensure the hair remains untouched in the original packaging.

PAYMENTS & SHIPPING

I HAVE ORDERED HAIR.  HOW DO I INSTALL IT?

If you do not know how to install the laces, we recommend visiting one of our Luxeal approved stylists or a stylist of similar calibre.

HOW LONG DO I NEED TO WAIT FOR DELIVERY?

Allow up to 7 days for UK delivery.
Worldwide delivery takes up to 15 days depending on Customs.

DOES LUXEAL GUARANTEE a DELIVERY TIME

For orders based in the UK, we guarantee the exact delivery time. Luxeal cannot guarantee the exact delivery time for international orders. Due to the post office management of packages, shipping times are only estimates.

HOW DO I TRACK MY ORDERS?

Once your order is placed you will receive a tracking code. This tracking code can be viewed on Royal Mail’s website.

Do you deliver to your partner stylists?

 If you are ordering hair to one of our stylist partners, we can deliver.

What is Virgin Hair?

Virgin hair can be described as hair which is 100% unprocessed this means it hasn’t been coloured/dyed, bleached, chemically treated, straightened or waved.

With Luxeal, am I buying human hair?

All of Luxeal’s hair is 100% virgin human hair.

How many bundles of hair will I need for a full head?


This depends on the style you are going for. In most cases we recommend 3 bundles of hair for 8 to 22 inches and 4 bundles for 24 inches and longer”.

How long does Luxeal Hair Extension last?

Luxeal hair is of the highest quality and it should last approximately twp years if it is properly maintained and care for. This also varies with usage.

Does Luxeal sell wigs?

No, we do not currently stock wigs. However, we have made some wigs for a few of our highly valued clients. Subscribe to our mailing list to keep up to date with the latest developments in our product offering.

If you wish to make a wig using our hair you will need a lace closure/ frontal plus the some virgin hair to go with it. See above for the recommended amount required for natural full head of hair.

Can I swim with hair extensions?



Yes, with many hair extensions you can, you should wear a swimming cap though as chlorine and salt water can dry hair out, but as long as you wash the hair thoroughly with moisturizing shampoo and a balsam conditioner after swimming

AFTERCARE

Can I dYe or colour hair from Luxeal.

All our hair is real human hair and can be dyed as such. The 613 product line is best for dyeing hair. If you are not experienced in dyeing hair, please consult a professional colourist.

How do I comb the hair?

Combing the hair depends on the style. For straight hair, use a wide-tooth comb. Start with combing the end first, the body, and lastly, the root to the end.

Never attempt to comb from the root to the end directly. It will result in untimely shedding. Our product has been designed for longevity. Please adhere to this.
For Wavy or Curly Hair: Comb the end first and make use of your fingers mostly in doing the rest.

PAYMENT

How do I USE A REFFERAL CODE?

Go to ‘shopping cart page’ and press ‘check out’ button to start processing of checkout.

And at the second step of the checkout process, (after login and before Billing and Shipping) copy your coupon code and paste it in the blank of “Discount Coupon” area. And then scroll down the page, choose next to proceed

How do I pay for this hair?

You can pay using Pay Pal. Pay Pal also allows a pay by credit/debit card option.

What is your refund policy?

Due to hygiene our policy is not to accept refunds. However, we will treat all inquiries on a case by case basis. Please ensure the hair remains untouched in the original packaging.